Frequently Asked Questions
Orders ship Monday-Friday. You can receive the order within 24/48 hours with Express delivery, or within 3-4 working days with free standard shipping.
You can choose Express shipping in 24/48 hours at a cost of € 7.00 or free standard shipping (minimum order €49.00) .
No problem: it will attempt delivery more than once and if it fails, an email will be sent to you with further information.
Don't worry, the link will be activated after 24 hours from when you receive the shipping email (weekend excluded). If it doesn't work, you can write to firstname.lastname@example.org, we will reply in 12 working hours!
On Shopbertoni.com it is possible to pay with PayPal, credit cards and prepaid cards through PayPal even without necessarily having a PayPal account and bank transfer.
You can pay through PayPal even without having a PayPal account. Simply choose the PayPal payment method, when you are redirected to the PayPal site you will only have to choose the "Pay with a card" option, enter your card details and confirm the payment.
All payments on our site are 100% secure: the data is transferred encrypted via an SSL protocol.
The credit card can be refused for one of the following reasons: 1) The card may have expired: always check that the expiry date is valid. 2) You may have reached the spending limit: check it with your bank. 3) It is possible that the data entered are incorrect: check that they perfectly match those indicated on the card.
If never used and still in the original packaging, you can return the goods within 30 days from the order date to the following address: Bertoni iWear srl, via Feltre, 6 - 21100 Varese (VA), Italy.
For payments with PayPal and Cards we will refund you with the same payment method you chose at the time of purchase. If instead you have chosen bank transfer, we will send you a discount voucher to be used on our site for a new purchase.
As soon as your return is processed by our warehouse we will refund the value of the returned goods. The balance in your account will update according to the schedule established by your bank.
Bertoni sport sunglasses with optical clip for prescription lenses include in the package a small frame for base 6 prescription lenses to be mounted inside the front frame of the sunglasses. Your trusted optician will be able to easily mount your prescription lenses on the clip allowing you to wear sports prescription glasses without any limit of gradation.
You can send an email to email@example.com with your latest prescription and the Bertoni model reference you are interested in. Our optical laboratory will send you a quote within 24/48 hours.
Some Bertoni models support direct mounting of prescription lenses (Direct RX). You can send an email to firstname.lastname@example.org to find out about all the Bertoni glasses in the Direct RX line and to request a quote directly from our optical laboratory.